An user guidance platform combining technical documentation with 3D data visualisation to help machine's operators to learn and execute machine's maintenance processes more easily.

Goals

• Improve the usability of the existing tablet app
• Give more guidance to use AR features
• Scale the experience to work and Mobile and Hololens AR display

Role Responsibilities

• UX Audit
• User Interface - Mobile, Tablet & Hololens
• Design system

Year: 2018

Role: UX/UI designer

Tools: Sketch, Blender 3D, Invision, Confluence/Jira

Before

The initial product in 2016

Approach

How might we create an intuitive and scalable interface so that users can experience the app on mobile and Hololens?

Collect user inputs to identify goals and motivations

I interviewed app users, scenario editors and also people not using the app to understand how they perceived the app. Later interview has been realised to collect feedback on our prototype iterations.

Machine operators

Who need to learn how to execute maintenance operation on a machine so that they are able to repair it themselves if needed and the machine stays up and running

The scenario editor

Who is responsible for creating a maintenance learning user guide so that all information are being effectively being shared.

Outcome